- Return Period
We are committed to providing an excellent shopping experience. Customers may request a return within 30 days of delivery. Returned items must be unused, with no visible wear on the soles; the product, original packaging, accessories, and tags should be intact to the greatest extent possible. Return requests must comply with this policy and applicable laws.
- Return Conditions
Returns may be requested for items that meet the following criteria:
The item is unused, unwashed, and free from man-made damage.
The item and its packaging are in good condition.
The item has quality issues, sustained damage during transit, or does not match the order.
For soccer shoes returned due to personal reasons, the item must remain in a resalable condition. Items that have been used, show obvious wear, have man-made damage, or are missing key accessories may not be eligible for standard return processing, unless otherwise required by applicable law.
- Return Shipping Costs
Quality issues, transit damage, or incorrect items: Upon verification, the merchant will cover return shipping costs and provide a reasonable return solution.
Returns due to personal reasons: (e.g., incorrect size, change of mind) The customer is responsible for return shipping costs, unless otherwise required by law or promised by the merchant.
We recommend submitting a return request before shipping the item back; please do not ship the item without prior confirmation, as this may delay processing.
- Return Process
Submit a return request, providing the order number and the reason for the return.
Wait for the review of the return request and for return instructions.
Ship the item back to the provided address and keep the shipping receipt/proof of postage safe.
Upon receipt, we will inspect the item’s condition and notify the customer of the outcome.
- Refund Processing Time
Once the returned item is received and passes inspection, we typically initiate the refund within 3–5 business days. Refunds are generally issued to the original payment method. The actual time it takes for funds to appear in your account depends on the processing speed of the bank, card issuer, or payment service provider.
If the return request does not meet policy requirements, we will inform the customer of the reason and any available options for next steps. Any restrictions on refunds apply only to the extent permitted by applicable law.
- Order Cancellation
Customers may request to cancel an order if it has not yet been processed or shipped. Once an order enters the shipping process, it may no longer be cancellable; in such cases, customers may request a return in accordance with this policy. If a paid order is cancelled by the merchant, the merchant will process the refund in compliance with applicable laws and payment procedures.
- Return Address (USA)
Please obtain return confirmation before shipping any items and send the goods according to the confirmed instructions.
1020 LAGUNA AVE, LOS ANGELES, CA 90026
Do not send items to an unconfirmed address. Please ensure that the return address provided is valid and capable of receiving returned packages.
- Damaged or Incorrect Items
If the soccer shoes you receive have quality issues, are damaged during shipping, or do not match your order, please submit a request as soon as possible. Include photos of the item and packaging, along with your order details, so we can verify the issue and arrange an appropriate resolution.
- Policy Updates
We may update this Refund and Return Policy in accordance with business operations and applicable laws. The latest version will be posted on this website. Nothing in this policy is intended to exclude or limit the consumer rights to which customers are entitled by law.