Where do you ship to? We currently primarily serve customers in the United States; specific deliverable locations are confirmed at checkout.
How long does it take to ship an order? Orders are typically processed and shipped within 1–3 business days, though delays may occur during holidays or periods of high order volume.
How long does delivery take? Standard shipping within the U.S. usually takes 3–7 business days; actual delivery times may vary based on the destination, carrier conditions, weather, and other factors.
How can I track my order? Once your order has shipped, you can track its progress using the tracking information provided in your order confirmation or shipping notification email.
Can I modify or cancel my order? You may request to modify or cancel your order if it has not yet been processed or shipped. Once the order enters the shipping process, changes may no longer be possible.
How do I choose the right soccer shoe size? Please consult the size chart on the product page before purchasing and select the appropriate size based on your foot length and fit preference. If you have questions, please check the product details.
What should I do if the item I receive has a quality issue? If an item is defective, damaged, or does not match your order, please retain the item and its packaging, then submit a request in accordance with our return and exchange policy.
Do you accept returns and refunds? Eligible items may be returned or refunded in accordance with our published return and exchange policy. Specific timeframes, return shipping costs, and refund processing times are subject to the terms of that policy.
What payment methods do you accept? Available payment methods are displayed at checkout. All purchases are one-time transactions; there are no automatic subscription charges.
What happens if an item is out of stock? If an item is temporarily out of stock, you may choose a different available style or wait until the item is back in stock to make your purchase.